As a business owner, you do a lot.

You’re responsible for running your business, keeping customers happy, finding and nurturing new customers, making sure your service maintains excellence, keeping staff happy and more.

That’s a lot – but it’s what you’re good at and what you love (well, most days).

Sometimes, though, you’re also responsible for things that go beyond your expertise – like maintaining your website.

And when we say maintaining, we don’t mean updating the content in the admin area; we mean the more specific tasks of ensuring your site is safe from harm, protected from malicious intrusions and performs to its best.

Sure, you might be thinking “We’ve never been hacked and it probably won’t happen to us.”

But without proper maintenance protocols in place, your chances of getting hacked are pretty likely. According to industry security experts, an average of 30,000 web pages are infected every day. More than 80% of those occur on small websites on innocent web servers that go on to infect others.

On WordPress, those chances are increased due to its popularity.

“We’ve never been hacked and it probably won’t happen to us.”

Your reaction might be “So what? we’ll just fix it now and move on.” But what is the true cost to a business of a hacked website? Let’s break it down into quantifiable and non-quantifiable costs:

Quantifiable Costs

These are costs that are easy to know because you get billed for them, such as:

  • Cost of a developer to repair the damage
  • Admin costs of time spent communicating with staff, outside providers and customers.
  • Investment in preventative measures (such as moving to new hosting, adding future proof preventative measures)
  • Time spent investigating researching and working on fixing the problem.

Unquantifiable Costs

You may not get billed for these costs, but they have a residual, long term cost. These may include:

  • Loss of data or stolen data
  • Loss of confidence, reputation and trust — in customers, staff and your business operations
  • Disruption and stress. Repairing a hack takes you away from your other business needs and places you outside of your comfort zone.
  • Loss of revenue due to downtime. Your site could be inaccessible both when hacked and while being fixed. How many visitors, orders, sales or leads could you have missed during this time?

Set Yourself Up For Future Success

There’s three steps to resolving a hacked website:

  1. Fixing the original cause and returning the site to it’s original, ‘pre-hacked’ state
  2. Introducing preventative measures to ensure the same hack doesn’t occur again
  3. Introducing hardening and patching protocols to protect the site from any new malicious attacks.

Each step costs your business time, money and effort. Making a conscious decision to move straight to step 3 and invest in a robust Support & Maintenance Plan may cost a monthly fee, but it takes just a single hacking incident to realise the true value of having one in place.

Our Maintenance Plans

Nephew Media web clients benefit from a choice of three Support & Maintenance plans, providing flexibility for any budget.

Just need the basics and peace of mind that your site will run smoothly? Essentials is for you. Need a dedicated level of support and have some content, coding and design changes you want to make? Then choose our Standard Plan. Or need support at your beck and call via email and telephone with performance optimisation and monthly reports? Then Priority is your preference.

Whatever plan you choose, Nephew Media has got your back. All of our plans can be paid on a monthly rolling contract or, better still, pay in full for an annual subscription and save 15% on your plan.

Is there something we missed? If you have a specific need, let’s chat and discuss a bespoke plan to fit your exact requirements.

Call us on: 01604 978300 or email: support@nephew.media